Frequently Asked Questions

Your text file and your cover file needs to be supplied as press-ready PDF files. If you are having difficulties in converting your files into this format, please contact us. Most cover design software can create an accurate jpeg file that we can convert to a PDF.

Bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off. The bleed is the part on the side of a document that gives us a small amount of space to account for movement of the paper, and design inconsistencies. This is usually set 3-5 mm around the artwork.

We use the term artwork for any press-ready PDF file that is sent to us. Text files, cover files, plate sections, PDF’s etc.

We have a set delivery cost within Nairobi at KSH. 200/- flat rate. Other place charges are determined by distance.

We are happy to accept payment in the form of cheques, direct transfer or Lipa na Mpesa Till No:- 9110241. We require a 50% deposit on order and full payment before delivery.

Yes we do graphic design in Nairobi Kenya, General printing services in Nairobi Kenya. Our core range includes business cards printing, booklets printing, leaflets, Wedding cards, stationery printing, stickers printing, posters and postcards etc. Visit our online shop for more products:- https://colormatemedia.com/our-shop/

Yes you can! Just send artwork to us via email: info@colormatemedia.com to get free samples.

The minimum design charge is calculated per hour, which is KSH. 1,000/-

We don’t have any minimum or maximum quantities, but you will want to have at least 10 copies of your item printed, so the unit cost becomes more efficient. If you want to have a very low unit cost, then it is best to order 100+ copies. The more the item quantity you order, the lower the unit cost will be.

Yes, we do website design in Kenya at affordable rates. Domain name registration in Kenya, Domain emails, professional domain emails and web hosting services in Kenya.
Call us for more details.

1. There is something wrong with my order, what do I do?
We work hard to make sure your order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

2. Can I cancel my order?
Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

3. I’ve noticed a mistake, can I change my order?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. The first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad, so please check all telephone numbers, dates, times, addresses, prices and spelling before you place your order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

4. What happens if my order is late?
Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day despatch is available on our Just-A-Few range. Whatever you buy, it’s all backed by our delivery promise. In the unlikely event that part of your order isn’t despatched on time, we’ll provide a credit to the full value of your order. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners Post Haste.

You can contact us directly by visiting our office or call/WhatsApp:- 0724 668 603 / 0733 668 603.