By placing an order with Colormate Media Limited by email, phone or using our online system you agree to our terms and conditions as follows.

Delivery

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order, or to another location we agreed, or as directed at minimum delivery fee of KES 200/- within Nairobi or more depending on distance.

If you have chosen collection for your Goods, you must collect the Goods from our premises unless agreed otherwise.

Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8am to 8pm, unless agreed otherwise.

If you do not take delivery of the Goods or collect the Goods, we may, at our discretion and without prejudice to any other rights:

Store or arrange for the storage of the Goods and will charge you for all associated cost and expenses including, but not limited to, transportation, storage and insurance; and/or

– Make arrangements for the delivery of the Goods and will charge you for the cost of such redelivery.

If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

Unless otherwise agreed in writing, completion and delivery times are a guide only and, whilst we will make every effort to adhere to proposed timescales, time is not of the essence in any contract with you. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

It shall be the duty of the Customer immediately on delivery of the goods to make an inspection of them in every respect and to satisfy themselves of their adherence to specification.

We are entitled to withhold delivery of Goods if you are not in good payment standing with us or are subject to a pre-payment agreement.

Claims arising from damage or partial loss of goods in transit must be made in writing to us within two days of delivery, or 48 hours. If no claim is made within the above stipulated time limits, the goods delivered shall be deemed to be in all respects in accordance with the Order.

Payment

We will invoice you for the Goods either:

On or at any time after the order for the Goods has been placed; or

Where the Goods are to be collected by you, at any time after we have notified you that the Goods are ready for collection.

We will not attempt to deliver Goods until we have received payment, unless agreed otherwise or according to any credit terms agreed by us.

Payments can be made via Mpesa till No, by bank transfer or through the payment details provided in the invoice.

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Proofs

No responsibility will be accepted by us for any errors in the final goods where proofs submitted for approval are not corrected, or for any errors in the final Goods where a proof has not been requested in advance.

Customer’s corrections, including alterations to files and the cost of additional samples necessitated by such corrections, will be subject to an additional charge advised at the time the work is submitted by the Customer.

In the case of color work on the artwork prints, we will endeavor to match the proof and previously printed similar jobs, however, you accept that there may be variation resulting from the nature of the digital print process and factors outside our control.

Cancellation

You may cancel the order prior to us sending your work to print without being charged, unless we have had to order in specific stock to fulfil the order.

If you cancel an order after we have commenced work on it, you shall be charged the full order value or a lower amount as we may (in our sole discretion) determine.

If an order has been cancelled after a proof copy has been produced, we will charge you for the cost of the proof copy.

Price Variation

Quotes are based on the current costs of production and materials and are subject to amendment by us on or at any time after acceptance to meet any rise or fall in such costs.

All quotes are valid for 7 days – after 7 days, the quote will be generated again on request.

Full color printing

We will try our utmost to obtain the best possible color reproduction on your work, but variations are inherent in the print process, and it is understood and accepted as reasonable that we can not guarantee an exact match in color.